Real Time Intelligence: frequently asked questions
Quick answers about suggestions, emails, your client and your plan.
About the suggestions
How do you decide what to suggest?
Our analysis compares your proposal with the other proposals for the same event. It also looks at your pricing and your recent wins and losses. We only suggest a change when it's worth it for you. For example, we suggest giving something away only when the likely gain clearly outweighs what it costs you.
What does "Our analysis: about +6% chance to win" mean?
It's how much our analysis indicates the change would improve your chance of winning. Other suggestions show revenue instead, for example "about +£200 revenue (+2.4%)". The percentage is of your whole proposal, excluding tax. All figures are approximate.
Why did I only get one or two suggestions?
We never add suggestions to make up the number. You get up to 3 when other venues have priced the event, and one after we pitch your venue to the client.
Will a price rise make me the most expensive?
No. A suggested price rise never takes you above the middle of the other proposals for the event.
Do I have to apply the suggestions?
No. Nothing changes until you press Apply. If you ignore a suggestion, your proposal stays as it is.
About your client
What does my client see?
Your proposal, as usual. An inclusion shows as "Included", a discount shows as "Hire Space secured", and a highlight appears in "why we recommend you". Your client isn't told that a change came from Real Time Intelligence.
Will other venues see my prices?
The suggestion page shows only your own proposal. It never shows other venues' names or prices.
About the emails
Who gets the emails?
Everyone who receives your venue's enquiries on Hire Space.
How do I stop them?
To stop them for yourself, use Unsubscribe in any Real Time Intelligence email. To stop them for everyone at your venue, turn off Real Time Intelligence emails in Intelligence settings. We still make suggestions, and you'll find them in the venues app.
How long does the link in the email work?
31 days. After that, you can still see the suggestions in Intelligence > Real Time Intelligence.
Do I need to log in to apply a change?
Not from the email link. You need to log in to see the report, undo a change or change your settings.
What does "Talk to your Hire Space contact" mean?
After we pitch your venue to the client, the email names the person at Hire Space who looks after the booking. Contact them if you'd like to talk the suggestion through.
About changes
Can I apply more than one change?
Yes. Apply as many of the suggestions for an event as you like.
Can I undo a change?
Yes, in the venues app, unless the proposal is closed or in a sent contract. See Can I undo a change?
What if I've edited the price since you suggested it?
We won't overwrite your edit. The page tells you the price has changed, and you can update it yourself from the enquiry.
About your plan
Which plans include Real Time Intelligence?
Intelligence Core (£200 a month, annual contract) and Intelligence Prime. It's included with Growth Prime until 31 December 2026.
What happens when the Growth Prime trial ends?
New suggestions stop on 1 January 2027. Your past runs and stats stay in the venues app. Upgrade to Intelligence Core to keep getting suggestions.