This article explains the journey of a Fast Track enquiry. We'll cover what you need to do and what the Fast Track team take care of!
New Fast Track Enquiry
When a client contacts your venue directly through hirespace.com, you'll receive an automated notification email. Responding to a new Fast Track enquiry is covered in a helpful article here.
Fast Track enquiries can all be managed straight from you email inbox. There's no need to log in to the admin and update anything as long as you are responding to/declining enquiries as the emails come through. You should only need to use your admin account to manage enquiries that may have gotten away from you. All enquiries that you receive can be kept track of via your Hire Space Admin account if you do fall behind on replying to the emails.
What Happens Next?
Once you've initiated contact with the client the enquiry will move into the In Progress tab. From here you have one of three options, Confirm enquiry, Close enquiry or Update Later. I'll go into a little bit of detail about each one below and I'll include some useful vids to help us on our way!
Declining an enquiry
In some cases, you may just want to close an enquiry immediately. Perhaps you have no availability on a particular date and you've already confirmed with the client that they aren't flexible, to name one of a few examples.
As you can see from the video above it's super easy! Select Close enquiry, pick a reason from the list provided and then select Archive enquiry.
As we all know with the majority of enquiries, things tend not to be rounded off immediately. It could take a few days, weeks or even months to confirm bookings! if you have an ongoing enquiry and you want to avoid email follow-ups from the Fast Track team to check on the progress then you can update us automatically by selecting Update Later.
Again, suuuuper easy, just select Update Later and that will pause email follow ups!
Confirming an enquiry
Wahoo a successful booking! Once a booking is signed off and going ahead all you need to do is follow a few simple steps to alert the Fast Track team and to give them the information they need at that stage.
Select Confirm enquiry, make sure the date is correct and then add in the value. This might just be a minimum spend or even rough estimate at this stage but keeping it up to date ensures you won't receive any unnecessary followups! Once that information is added, simply click Archive enquiry.
Any questions about this article or any of the processes then simply write to our wonderful Community Support team and we promise to help you get up to speed in no time!