In a nutshell, any lead that comes to you via Hire Space in any way is eligible for commission.
This includes but is not limited to leads from:
- Fast track enquiry emails
- A phone call from a client that we transferred to you
- Enquiries from one of our venue experts or account managers
- A client has attended a site viewing for the venue facilitated by Hire Space
By listing on Hire Space, you have agreed to our terms and conditions. Situations where the commission applies are laid out in clause 4.2, which is included below.
4.2 The right of Hire Space to receive commission shall arise at the point at which a Enquiry is made and for the purpose of this clause 4.2, a Enquiry shall deemed to have been made at the earliest of the following events:
(a) at such time as a Customer first submits their contact details on the Site through a Listing belong to the Service Provider, for the purpose of making contact with the Service Provider (as timed and recorded by the Site); or
(b) where a Customer has asked the Hire Space Team to make contact on its behalf, at such time as the Hire Space Team first attempt contact with the Service Provider (whether by way of email, telephone call, through the Site or otherwise) and not the time at which an acknowledgement from the Service Provider is actually received (whether such receipt is deemed or otherwise); or
(c) where a member of the Hire Space Team suggests a Service Provider to a Customer, at such time as the Hire Space Team first contact the Customer with the suggestion (whether by way of email, telephone call, through the Site or otherwise) and not the time at which an acknowledgement from the Customer is actually received.
(d) where a Customer has contacted a telephone number or email address administered or operated by Hire Space for the purpose of making contact with the Service Provider or Hire Space Team which is forwarded directly to the Service Provider
(e) where a Customer engages a venue on premises during a visit that has been facilitated by Hire Space, this may include viewings for separate enquiries or client events; or
Commission will also apply for recurring events if the initial event was booked through Hire Space:
4.6 For a Recurring Event, commission at a minimum rate of the Agreed Commission shall be payable for the first 10 occurrences of that event, or all occurrences within the first year, whichever includes the most events
Please refer to our commission charter for more information. If you're looking for information on how the commission is calculated and what it applies to, head here.